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Customer Stories

Housing Association

Reroute, Respond, Resolve: AI-Driven Email Handling for Better Housing Customer Service
 

Enterprise RPA developed an advanced email reroute solution to categorise and route emails before they entered the omnichannel system, streamlining the entire process and allowing for
better prioritisation of incoming communications.

Call Center

Local Authority

Advanced Email Reroute:Smarter Handling for Rents& Home Ownership

The project aimed to automate the categorisation of emails received in two key Customer Services inboxes: Rents and Home Ownership.


This end-to-end solution categorises incoming resident emails into multiple subcategories, extracts vital information related to repairs and service charges, links emails to resident accounts,
and drafts a concise synopsis for record-keeping.

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Saint Gobain IT Helpdesk

Conversational AI

The automated assistant delivered an increase in feedback and service ‘high fives’ due to the immediacy of the channel engagement

Image by Petr Macháček

Aspire Housing

Recovers more Former Tenant Arrears faster, with multi-channel Robot engagement

Aspire teamed up with Enterprise RPA to handle former tenant arrears with the help of 

Robotic Process Automation

Image by Tierra Mallorca

Bassetts 

Simplifies TSS declarations process for goods transfer from GB to NI with Enterprise RPA

Robotic Process Automation can deliver a
timely and streamlined process to ensure
inbound goods are recorded immediately 

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Healthcare Company

Introduces RPA to process medication requests

Robotic Process Automation (RPA) runs daily to check new patient requests, processing 500% increase in prescription demand

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Hellmann Worldwide Logistics

Excise robots

Hellmann Worldwide Logistics specialises in bespoke logistics solutions including freight transport, IT solutions, and consultancy

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